Thanks to the virtual working environment, we have team members that log hours in 4 different time zones and often all hours of the night. The first thing I do in the morning is check our slack channel and answer any questions that need my immediate attention. If there is nothing there ‘on fire’, I will check emails for shipments received and any products that need addressing before they are listed for sale. After that, we have processes in place for daily reorders that I review and approve before they are sent to the purchasing team. During the day, I’ll answer team questions, follow up with orders placed/received and any problems that might occur in the process. We have a pretty streamlined system in place, but thanks to Chris’ open-mindedness, we are often making changes to improve and make things work better/faster/more accurately.
Tasks I do for my client on a daily basis:
- Ensure all products are repricing
- Check order status/receipt
- Approve quantities of reorders
- Check velocity of items in stock and set re-order frequency
- Answer questions from other team members for trouble shooting pieces of our ‘assembly line’ process
We utilize Asana and have assigned, clearly defined rolls in our “Assembly Line”. Each person in each step knows what their responsibility is and who to assign the task to when a project is moving through the line. We use sections in Asana to denote who’s ‘turn’ it is to handle the stage the project is in and specific tags on projects to stress urgency.
We use slack constantly to communicate little things, easy questions and at time, big ideas. We have full team zoom meetings once a week and an individual call once a week. We utilize google drive for file sharing since it integrates so well with slack. We also link files in Asana so no one wastes time looking for the most recent file.
I am a strategic planner and generally know what is on tap for each client each week. I know what tasks I need to be present for at X hour on Y day, and I know those that I can juggle around, to say 8:30 when the kids are all in bed.